Writing policies and procedures

This two-day seminar will give you the tools and formats needed to create crisp, clear, and readable policies and procedures. Easy-to-use policies and procedures are a critical component of an agency's daily operation and functions. Clearly written policies and procedures bring consistency into the operation and help employees make appropriate decisions. They describe what, who, when, and how to carry out the strategic focus. You'll learn how to Plain Talk your policies, procedures, and tasks into a readable, useable system of written direction. 

  • How To Write a Policy in "Headline" Format
  • How To Write a Procedure in "Playscript" Format
  • How To Write a Task in Parallel "Cookbook" Format
  • Adopting a Workable Numbering System
  • Practical Tips for Manual Writers and Managers

who should attend

Transit managers, human resources personnel, and others who create policies. 

workshop presenters

Jordan Peabody of Peabody Communications specialized in teaching working professionals how to create clear business and technical documents. 

Since 2001, Peabody Communications has trained hundreds of writers for private companies, along with cities, counties and state agencies throughout the U.S. On a project basis, Peabody Communications also edits and revises documents for public and private organizations, law enforcement agencies, and universities around the country. 

registration and fees

Registration is $150 per person.

For information regarding RTAP scholarships for this event, please contact Marianna Hanefeld at HanefeM@wsdot.wa.gov.

location and schedule

This course will be held on the fourth floor at the WSTIP offices in Olympia. The WSTIP offices are located at 2629 12th Court SW, Olympia. 

The course will start at 8:30 and end at 5:00.


For information regarding registration or workshop content, please contact Laura Juell (laura@wstip.org). Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.

cancellation policy

Please let Laura know if you do not plan to attend after registering. Cancellations made more than a week in advance will receive a full refund.