Building Supervisory skills 101

This course takes place in two 2-hour sessions. The first session will be on November 3rd and the second on November 10th. This workshop is designed to provide new supervisors with the skills and knowledge to be successful in their first management assignment. The session provides real-world, hands-on examples of situations that new supervisors will face, and the solutions to deal with them. This course will consist of two separate sessions on two separate days (November 3rd and 11th). Each session will take place from 10:00 am to 12:00. Please commit to attend both sessions. Sessions will not be recorded.

Session One

Making the transition from peer to supervisor/manager:

This section helps participants increase their leadership capabilities by identifying key behavioral traits necessary to lead. It covers critical leadership qualities, the transition from peer to leader and provides tools for the leader to manage themselves in order to lead others.  

Session Two

Effective Communication:

The ability to communicate effectively is a critical skill for leaders at all levels. Participants will learn about various communication styles, explore non-verbal communication as well as electronic communication.

Who Should Attend

Those new to their role as supervisors will receive a rock-solid foundation to the role of supervisor and be ready to take it on when they return to work. Veteran supervisors will be refreshed and re-energized by the useful tips and be armed with a different communication model.

Workshop Presenter

Connie is a principle in Poulsen Management Training and Consulting, where she contracts with organizations as a professional speaker, trainer and consultant. Connie specializes in management and supervisory training. Connie enjoyed a 25-year career at Xerox Corporation. As an instructor at both Peninsula College and Olympic College, Connie develops and delivers seminars in management and supervision. Connie holds Bachelors and Masters Degrees in Business Administration from California State University, Long Beach. She also holds Marketing Management Certificates from Stanford University and Columbia University Graduate Schools of Business. She is a graduate of the University of British Columbia’s Executive Education seminar. Connie lives with her husband Soeren and their golden retrievers in Sequim, Washington.

Registration and Fees

The registration fee is $75 per person. Make checks payable to the Washington State Transit Insurance Pool. For information regarding RTAP scholarships for this event, please contact Marianna Hanefeld at

Location and Schedule

This course will take place online using the Zoom platform. Class will run from 10 am – 12 pm both days. Students will receive the Zoom link a week prior to the start of class. Please come prepared to participate with cameras on.


For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049.

Cancellation Policy

You may cancel your workshop registration without penalty up to Wednesday, October 27th.

Cancellations made after 11/27/2021 will be charged the full workshop fee. WSTIP may cancel the class if fewer than 12 people register for the course. If the course is cancelled, participants will receive a complete refund.