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CANCELLED - Verbal SWAT: Strategies With Authority and Tact
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 Export to Your Calendar 9/10/2020
When: September 10, 2020
8:30 - 5:00
Where: Map this event »
Ben Franklin Transit Board Room
1000 Columbia Park Trail
Richland, WA  99352
United States
Contact: Laura Juell
(360) 786-5049

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A training seminar for employees in learning de-escalation skills while not compromising safety. This workshop will be interactive, educational and inspiring while challenging you on poor communication skills you may not even recognize you have. It will bring you a heightened awareness and knowledge in how to de-escalate a confrontational person while recognizing when your safety may be at risk and will leave you wanting to test your new skills! You will learn verbal self-management tools, understand both verbal and non-verbal communication cues and how they might be signaling that violence is about to occur, learn the A, B, C's of emotional control, engage in Proactive Pre-Interview Calming Strategies (PICS) and much more!


Supervisors and managers wanting to learn more about how to control themselves during conflict so that they can manage others while in conflict.


Jesus Villahermosa was a Deputy Sheriff with the Pierce County Sheriff's Department from 1981 until he retired as a Sgt. in April of 2014 after 33 years of dedicated service. Jesus proudly served on the Pierce County Sheriff's Department S.W.A.T. Team for 30 years as the Point Man on the Entry Team where he was involved in actual hostage rescue, hostage negotiations, shooting incidents and active shooter response events. He was the recipient of 5 life-saving medals, 1 team life-saving medal, 4 medals of merit, Officer of the Year in 1997 and various other commendations during his distinguished career. His numerous certifications included being the first certified Master Defensive Tactics Instructor for law enforcement personnel in the state of Washington and serving as a Firearm's Instructor and an Active Shooter Instructor. Jesus' experience as a law enforcement officer has fueled his passion for people and their emotional, mental, and physical safety. He has spoken professionally for over 28 years on safety-related issues and has trained over 575,000 professionals throughout the country, including hundreds of colleges, universities, school districts, hospitals, transit authorities and some of the largest corporations in America. Jesus' knowledge of the various professions he has worked with and the many challenges its students, parents, staff and employees face, along with his humor, real-life stories from the streets, and the practical application of the taught techniques, makes this a course you will not want to miss!


The registration fee is $75 per person. The registration fee includes workshop materials, coffee, water, and snacks. Lunch will be on your own. Make checks payable to the Washington State Transit Insurance Pool.

For information regarding RTAP scholarships for this event, please contact Linda Howell at


The class will be held at the Ben Franklin Transit Board Room. Ben Franklin Transit is located at 1000 Columbia Park Trail, Richland, WA 99352. Class time is 8:30 am – 5:00 pm. 


For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.


You may cancel your workshop registration without penalty up to Thursday, September 3rd.

Cancellations made after 9/3/2020 will be charged the full workshop fee. WSTIP may cancel the class if fewer than 12 people register for the course. If the course is cancelled, participants will receive a complete refund.