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Writing Policies & Procedures
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Reduce liability and confusion with clearly written directives. Stabilize staff action despite turnover. Save time and money through concisely-worded directions. Write rules and directions that people can understand and use.

When: August 6, 2019
8:30 - 5:00
Where: Pierce Transit Training Center
3720 96th St SW
Lakewood, WA  98499
United States
Contact: Laura Juell
(360) 786-5049

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Managers in many organizations have not found an effective way to direct staff action through the written word. Operations manuals—if they exist at all—are likely to be obsolete, incomplete, and nearly impossible to read. This course was developed to meet such a need. It combines insights gained through 25 years of professional writing, 10 years of teaching writing for businesses and government agencies, and research into the most effective formats for writing direction. Each participant receives a copy of the book, Writing Policies, Procedures, and Task Outlines. The book includes master copies of planning worksheets that may be photocopied as needed. After completing this workshop, participants will be able to think through policies, procedures, and task outlines more effectively and to write them in words that make reading easy.


Anyone charged with writing policies, procedures, directives, and/or task outlines.


Jordan Peabody is an associate with Write Words: American Writing Services. Mr. Peabody’s blend of experience in visual and written communication gives him a unique edge in the field of business writing. Jordan provides key insights in how businesses can improve their documents and presentations through clearer writing and effective use of graphic design. With an extensive background in web design, Jordan is able to give qualified advice on putting important written material online. Having worked with audiences of all ages, Peabody makes the task of writing engaging and entertaining. Mr. Peabody has a Bachelor of Arts degree in Communication from Biola University in California.


The registration fee is $75 per person. The registration fee includes workshop materials, coffee, water, and snacks. Lunch will be on your own. Make checks payable to the Washington State Transit Insurance Pool.

For information regarding RTAP scholarships for this event, please contact Linda Howell at


The class will be held at the Pierce Transit Training Center in Lakewood. The Training Center is located at 3720 96th St. SW, Lakewood, WA. The workshop will begin at 8:30 am and run until 5:00 pm. Lunch will be on your own.


For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.


You may cancel your workshop registration without penalty up to Tuesday, July 30th, 2019.

Cancellations made after 07/31/2019 will be charged the full workshop fee. WSTIP may cancel the class if fewer than 12 people register for the course. If the course is cancelled, participants will receive a complete refund.