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2019 Trainers Showcase Conference
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This two-day conference is intended for transit trainers. Trainers from across the state will showcase new programs and happenings from their respective agencies. Join us for two days of networking, learning, and fun!

5/1/2019 to 5/2/2019
When: May 1-2, 2019
7 - 5
Where: Crowne Plaza - Seatac
17338 International Blvd
Seattle, WA  98188
United States
Contact: Laura Juell
(360) 786-5049

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Our popular Trainers Showcase Conference is back! This two-day conference is intended for transit trainers. Come join us for two days of networking, learning, and fun! Presentations will be posted soon. Registration is $135. Rooms at the Crowne Plaza are $159/night. Please click this link to book a room at the Crowne Plaza:


This conference is for transit trainers. Managers, supervisors, safety, and HR personnel will also benefit.


The 2019 Transit Trainer's Showcase will be held at the Crowne Plaza in Seatac, WA. The Crowne Plaza is located at 17338 International Blvd, Seattle, WA 98188. Phone: (206) 248-1000

May 1

7:00 to 8:00

Breakfast (outside Gateway Ballroom)

8:00 to 8:45

Welcome & Introductions

WSTIP President Staci Jordan & Moderator Chris DeVoll

Come meet and network with your fellow transit trainers!

9:00 – 10:30

Transit Cooperative Research Program and Illustrative Projects

Lisa Staes & Roberta Yegidis, Center for Urban Transportation Research

CUTR’s own Lisa Staes and Roberta Yegidis will discuss the importance of TCRP reports, and specifically, the work that CUTR is currently doing on TCRP SA-45 – Current Practices in The Use of Onboard Technologies to Prevent Transit Bus Accidents, and TCRP F-27 – Characteristics and Elements of Non-Punitive Employee Safety Report Systems for Public Transportation.

They will also discuss the importance and benefits of participating, as well as CUTR’s process for choosing and researching topics.

1. Background on TCRP

2. CUTR’s process, how topics are submitted, chosen

3. CUTR’s process once notified to proceed, what, how, when to collect data

4. The importance and benefits of participating

5. Where reports can befound

6. How to use reports

7. Advantages of reports

10:45 – 11:45

Lean Kanban

Samantha Einarson, Pierce Transit

Feeling like there are too many projects and tasks to track easily? Struggling with prioritizing your work? Want a way to make your workload transparent to others? Lean has a tool for you! Lean uses a visual management system called Kanban boards that solves these challenges. Kanban boards allow you to track your projects and tasks, show areas where assistance is needed, and decrease the amount of stress you feel by creating a one-stop-shop for all your duties. Learn how to use this visual management toll when you attend this course!

12:00 – 1:00

Lunch (outside Gateway Ballroom)

1:00 – 2:00

DriveCam Project Update

Reggie Reese, Brentt Mackie, & Jason Hovde, Pierce Transit

Join us for a fun and energetic presentation, which will include interesting clips from the system and discussion. We will include lessons learned and best practices from:

· Procurement process

· Installation

· Location benchmarking

· System administration

· Coaching process

· Understanding and reacting to key performance indicators

· Improvements noted and planned

2:00 – 2:30


2:30 – 3:00

Guided Tours

Maribeth Crandell, Island Transit

3:15 – 3:30

Trainers Academy Update

Chris DeVoll & Laura Juell, WSTIP

3:30 – 4:30

Trainers Academy Preview

Karen Lane, Clarified Concepts

5:30 – 7:00









May 2

7:00 – 8:00

Breakfast (Outside Gateway Ballroom)

8:00 – 9:00 

Service Support Supervisor Training Program

Trina Wiswell, Pierce Transit

Over the last year, Pierce Transit’s Service Support Department created and implemented a training program for supervisors. Supervisor training was previously piecemealed, with multiple supervisors and agency employees acting as instructors. Having a supervisor training program has helped with more complete report writing, accident investigations, organization, and documentation. A structured training program for service supervisors can be beneficial for any transit agency. This presentation will cover the tools and lessons learned putting together a Service Support Supervisor training program and benefits of an organized training program for supervisors.

9:15 – 10:15 

Defusing Conflict and De-escalation Strategies for Transit Operators

Tim Ball, C-TRAN

This program is designed to provide techniques and strategies for transit operators to defuse stressful passenger situations. Participants will learn ways to improve awareness of surroundings and de-escalate passenger conflicts.

“According to a current job description posted by L.A. Metro, here’s what a bus operator needs to know: state and local traffic laws, vehicle safety rules, and “basic money and time concepts.” That makes sense; apart from maneuvering the vehicle, bus operators have traffic to negotiate, schedules to adhere to, and fares to collect. Unmentioned, though, is the most demanding part of the job, according to drivers: the human element. A bus is an unruly micro-community, full of passengers who are getting sick, laughing, crying, arguing, and dancing. They need directions, they’re carrying babies and strollers, they’re struggling to scrape together fares.”

10:30 – 11:15 

FTA’s Safety Management System and the Public Transportation Agency Safety Plan – What You Need to Know

Dave Finnell – Sound Safety Training

The Public Transportation Agency Safety Plan (PTASP) Rule was under construction for 6 years. The final rule was published on July 19, 2018 and goes into effect on July 19, 2019. All transit agencies are required to be in compliance with this rule on July 20, 2020. What do you need to know about meeting that deadline? Dave Finnell will share what has to happen by July 2020, what role the State Safety Oversight Agency plays and how transit agencies can use existing resources to meet this deadline.

11:30 – 12:00 

Washington State Updated CDL Training Requirements

Tandy Alexander, Washington State Department of Licensing

12:00 – 1:00

Lunch (Outside Gateway Ballroom)

1:00 – 2:00

Tools for Trainers

Jan Simonsen, Pullman Transit

Is the WSTIP Operator Development Course (ODC) a good tool for transit trainers or do we need an upgrade? A presentation of the pros and cons of the ODC and a discussion of our needs for the future.



For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.