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Road Supervisor 101
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 Export to Your Calendar 11/27/2018
When: November 27, 2018
8:30 - 4:30
Where: Map this event »
C-TRAN Main Conference Room
2425 NE 65th Avenue
Vancouver, WA  98668
United States
Contact: Laura Juell
(360) 786-5049


Online registration is available until: 11/20/2018
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SUMMARY

Most supervisors in the operations department come through the ranks as operators. The skill sets needed to be a supervisor require more than just an understanding of how to transport customers. It requires the ability to know when and how to apply technical skills. It requires taking all the information learned, evaluating and applying it in the context of making a decision. It requires the ability to think outside the current task to provide solutions to the challenge at hand.

 

COURSE OBJECTIVES

  • The essential duties of a road supervisor
  • Oversight of road delivery service
  • On time performance
  • Customer issues
  • Disruptions in service
  • Dealing with road safety and security issues
  • Customers with disabilities
  • Road and transit terminal emergencies
  • Operator issues
  • Policies, procedures, CBA, laws, and regulations
  • The supervisor's role as a liaison between departments
  • Interpersonal skills

 

WHO SHOULD ATTEND

Road supervisors.

WORKSHOP PRESENTER

Chris DeVoll is WSTIP's Transit Risk Consultant as well as a TSI Master Trainer. Chris has an extensive background in safety, training, operations, and system management.

REGISTRATION AND FEES

There is no charge to attend this class,but we do require you to register for an accurate count.

LOCATION AND SCHEDULE

The class will be held at the C-TRAN main conference room, 2425 NE 65th Avenue, Vancouver, WA.

QUESTIONS?

For information regarding registration or workshop content, please contact Laura Juell (laura@wstip.org). Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.

CANCELLATION POLICY

Please contact Laura (laura@wstip.org) if you need to cancel your registration.