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Passenger Service & Safety (PASS) Trainer Certification - 8/1- 3, 2018
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CTAA’s Passenger Assistance Sensitivity and Safety (PASS) driver certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers, or as a two-day Driver program in which our instructors train your drivers.

 Export to Your Calendar 8/1/2018 to 8/3/2018
When: August 1-3, 2018
9:00 - 4:30
Where: Map this event »
Ben Franklin Transit Board Room
1000 Columbia Park Trail
Richland, WA  99352
United States
Contact: Laura Juell
(360) 786-5049

Online registration is available until: 7/26/2018
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CTAA’s Passenger Assistance Sensitivity and Safety (PASS) driver certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day train-the-trainer workshop to certify trainers who can then train drivers, or as a two-day driver program in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up to date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes.

Day 1: Trainer Certification
• Distracted Driving
• Driver Fatigue
• Transit Employee Occupational Safety and Health
• You as a Professional
• Professional Driving
• Customer Service
• Communication
• Stress
• People First Language
• Americans with Disabilities Act
• Assisting Passengers with Service Animals
• Disability Awareness
• Diabetes
• Epilepsy or Seizure Disorders

Day 2: Trainer Certification
• Bloodborne Pathogens
• Kidney Dialysis
• Mobility Equipment and Features
• Lift Operation
• Wheelchair Securement
• Securing the Wheelchair Occupant
• Transporting an Aging Society
• Sexual Harassment
• Accidents and Emergencies
• Evacuation
• Fire Extinguishers

Day 3: Trainer Certification and Trainer Recertification
• Concepts
• Elements of Training
• Characteristics of Adult Learners
• Characteristics of a Good Trainer
• Conduct of the Instructor
• Motivation
• Advice to Instructors
• Location, Location, Location
• The Lectern
• Dress Appropriately
• Humor
• Grandstanders


This class will benefit operations supervisors, safety managers, road supervisors and anyone else who wants to be trained to instruct drivers in the areas above.


Shelley Hawkins is the owner of Progressive Mobility Services, Inc.; a business specializing in educating transportation providers on the needs of passengers with disabilities since 2000.Shelley has provides education and information to drivers, supervisors, and managers on the Americans with Disabilities Act, disability awareness, and passenger assistance. She currently holds contracts (and has for over 10 years) for such services with Solid Ground Transportation and First Transit, both subcontractors to King County METRO Access. She recently was awarded Master Trainer status in Community Transportation Association’s Passenger Service and Safety (PASS) course, although she has been certified to teach, and has taught, PASS to drivers since 2006. Because Shelley utilizes public transportation herself, she brings a unique perspective to every training program.


The registration fee is $225 per person. The registration fee includes workshop materials, coffee, water, and snacks. Lunch will be on your own. Make checks payable to the Washington State Transit Insurance Pool or you can pay online by clicking into "Manage Profile".

For information regarding RTAP scholarships for this event, please contact Linda Howell at


The class will be held at the the Ben Franklin Transit board room, 1000 Columbia Park Trail, Richland, WA. The workshop will begin at 9:00 am and run until 4:30 pm. Lunch will be on your own.


For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.


You may cancel your workshop registration without penalty up to Wednesday, July 25, 2018. 

Cancellations made after 07/26/2018 will be charged the full workshop fee. WSTIP may cancel the class if fewer than 12 people register for the course. If the course is cancelled, participants will receive a complete refund.