Building Supervisory skills 201

This course takes place in two 2-hour sessions. The first session will be on November 17th and the second on November 24th. This workshop is designed to provide new supervisors with the skills and knowledge to be successful in their first management assignment. The session provides real-world, hands-on examples of situations that new supervisors will face, and the solutions to deal with them. This course will consist of two separate sessions on two separate days (November 17th and 24th). Each session will take place from 10:00 am to 12:00. Please commit to attend both sessions. Sessions will not be recorded.

Session One

Managing Employee Performance:

 Good leaders provide clear direction and expectations for their employees. Participants will learn how to set expectations for both work tasks and behaviors. They will be provided with tools to assess performance and understand the value of feedback and coaching. Participants will have the opportunity to actually set goals and objectives for their teams.  

Session Two

Conducting Difficult Conversations:

 Many supervisors avoid difficult discussions with their employees. However, improving an individual’s ability to conduct difficult conversations can lower the risk of legal action and improve productivity and morale. This session uses real-world examples to help supervisors have those most serious discussions. Participants will be able to conduct conversations with confidence and competence.  

Who Should Attend

This workshop is designed for managers and supervisors who have experience in their positions. The course provides participants with the opportunity to work through more complex problems in managing and supervising employees.

Workshop Presenter

Connie is a principle in Poulsen Management Training and Consulting, where she contracts with organizations as a professional speaker, trainer and consultant. Connie specializes in management and supervisory training. Connie enjoyed a 25-year career at Xerox Corporation. As an instructor at both Peninsula College and Olympic College, Connie develops and delivers seminars in management and supervision. Connie holds Bachelors and Masters Degrees in Business Administration from California State University, Long Beach. She also holds Marketing Management Certificates from Stanford University and Columbia University Graduate Schools of Business. She is a graduate of the University of British Columbia’s Executive Education seminar. Connie lives with her husband Soeren and their golden retrievers in Sequim, Washington.

Registration and Fees

The registration fee is $75 per person. Make checks payable to the Washington State Transit Insurance Pool.

For information regarding RTAP scholarships for this event, please contact Marianna Hanefeld at

Location and Schedule

This course will take place online using the Zoom platform. Class will run from 10 am – 12 pm both days. Students will receive the Zoom link a week prior to the start of class. Please come prepared to participate with cameras on.


For information regarding registration or workshop content, please contact Laura Juell ( Laura can be reached at (360) 786-5049.

Cancellation Policy

You may cancel your workshop registration without penalty up to Wednesday, November 10th.

Cancellations made after 11/10/2021 will be charged the full workshop fee. WSTIP may cancel the class if fewer than 12 people register for the course. If the course is cancelled, participants will receive a complete refund.