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WSTTC Passenger Service and Safety (PASS) Trainer Certification
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CTAA’s Passenger Assistance Sensitivity and Safety (PASS) driver certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers, or as a two-day Driver program in which our instructors train your drivers.

6/13/2017 to 6/15/2017
When: June 13 - 15, 2017
9:00am - 4:30pm
Where: WSTIP Offices
2629 12th Court SW
Olympia, WA  98502
United States
Contact: Laura Juell
360-786-5049


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SUMMARY

CTAA’s Passenger Assistance Sensitivity and Safety (PASS) driver certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers, or as a two-day Driver program in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce  organizational liability; comprehensive, up-todate training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes.

Day 1: Trainer Certification
• Distracted Driving
• Driver Fatigue
• Transit Employee Occupational Safety and Health
• You as a Professional
• Professional Driving
• Customer Service
• Communication
• Stress
• People First Language
• Americans with Disabilities Act
• Assisting Passengers with Service Animals
• Disability Awareness
• Diabetes
• Epilepsy or Seizure Disorders

Day 2: Trainer Certification
• Bloodborne Pathogens
• Kidney Dialysis
• Mobility Equipment and Features
• Lift Operation
• Wheelchair Securement
• Securing the Wheelchair Occupant
• Transporting an Aging Society
• Sexual Harassment
• Accidents and Emergencies
• Evacuation
• Fire Extinguishers

Day 3: Trainer Certification and Trainer Recertification
• Concepts
• Elements of Training
• Characteristics of Adult Learners
• Characteristics of a Good Trainer
• Conduct of the Instructor
• Motivation
• Advice to Instructors
• Location, Location, Location
• The Lectern
• Dress Appropriately
• Humor
• Grandstanders

WHO SHOULD ATTEND

This class will benefit operations supervisors, safety managers, road supervisors and anyone else who wants to be trained to instruct drivers in the areas above.

WORKSHOP PRESENTER

Shelley Hawkins is the owner of Progressive Mobility Services, Inc.; a business specializing in educating transportation providers on the needs of passengers with disabilities since 2000.  Shelley has provides education and information to drivers, supervisors, and managers on the Americans with Disabilities Act, disability awareness, and passenger assistance.  She currently holds contracts (and has for over 10 years) for such services with Solid Ground Transportation and First Transit, both subcontractors to King County METRO Access.  She recently was awarded Master Trainer status in Community Transportation Association’s Passenger Service and Safety (PASS) course, although she has been certified to teach, and has taught, PASS to drivers since 2006.  Because Shelley utilizes public transportation herself, she brings a unique perspective to every training program.  

REGISTRATION AND FEES

The registration fee is $200 per person for members and $300 for non-members (see below). The registration fee includes workshop materials, coffee, water, and snacks.Lunch will be on your own.Make checks payable to the Washington State Transit Insurance Pool or you can pay online by clicking into "Manage Profile".

For information regarding RTAP scholarships for this event, please contactLinda Howell at HowelL@wsdot.wa.gov.

MEMBERS AND NON-MEMBERS

Members are determined to be employees of transportation systems providing services to the public in Washington State and members of the partner organizations that make up the Coalition. The partners are: Washington State Department of Transportation (WSDOT), Washington State Transit Insurance Pool (WSTIP), Washington State Transit Association (WSTA), Community Transportation Association of the Northwest (CTA-NW) and Eastern Washington University Northwest Tribal Technical Assistance Program.

LOCATION AND SCHEDULE

The class will be held at the the WSTIP Office, 2629 12th Court SW, Olympia, WA 98502. The workshop will begin at 9:00 am and run until 4:30 pm.Lunch will be on your own.

QUESTIONS?

For information regarding registration or workshop content, please contact Laura Juell (laura@wstip.org).Joanne can be reached at (360) 786-5049 at the Washington State Transit Insurance Pool.

CANCELLATION POLICY

You may cancel your workshop registration without penalty up to Tuesday, June 6, 2017.
Cancellations made after 06/06/2017 will be charged the full workshop fee. The Training Coalition may cancel the class if fewer than 12 people register for the course. If the Training Coalition cancels the course, participants will receive a complete refund.